Refund policy

RETURNS & EXCHANGES

We want you to feel confident choosing your Pepper Jane extensions. If you’ve changed your mind, you may request an exchange or store credit within 30 days of purchase, subject to the conditions below. We don’t offer refunds for change of mind.

CHANGE-OF-MIND REQUESTS

To be considered for an exchange or store credit, items must be unused, unopened and in their original packaging. Please include any original labels, accessories and complimentary gifts, along with proof of purchase.

Contact us before sending anything back. Please include your name, order number and whether you’re requesting an exchange or store credit. Returns sent without contacting us first may take longer to process.

For change-of-mind returns, the customer is responsible for return postage and any reshipping costs.

RETURN ADDRESS

Pepper Jane Hair Extensions
1/9 Flinders Parade
North Lakes QLD 4509
Australia

Email: hello@pepperjanehair.com.au

ITEMS NOT ELIGIBLE FOR CHANGE-OF-MIND EXCHANGE OR STORE CREDIT

We can’t accept change-of-mind requests for:

  • Items marked as final sale

  • Custom-made orders, including custom pieces or specially requested lengths

  • Hair that has been opened, worn, installed or otherwise used

  • Items showing damage or changes consistent with wear, installation or home care, such as dryness, discolouration, split ends or matting

  • Tape extensions where adhesive has weakened through age, handling or use; replacement tabs may be available separately

YOUR RIGHTS

Nothing in this policy limits your rights under the Australian Consumer Law. If you believe an item is faulty or does not meet a consumer guarantee, contact us with your order details and photos where possible. We’ll assess the issue and provide any remedy required by law. Return costs for these claims will be handled as required by law.